Bring your watch in to our service center for a routine service or for repairs.
Receive a diagnosis, service recommendation & respective costs.
Our initial assessment of your watch is complimentary.
Please contact our service department at 201-894-1825 or service@collectionltd.com.
- Estimate Service
- Personalized Analysis – our watchmakers will provide you with a detailed diagnosis with a personalized service recommendation and their respective cost.
- Assessments – initial assessment is complimentary
- Battery Service
- Visual Movement test – before changing the battery, our watchmakers perform a visual check of the movement
- Battery Replacement – the battery of your watch is carefully replaced
- Testing – after battery replacement, the watch is thoroughly tested for its functionality and water resistance
- Any additional findings and recommendations will be communicated at this time
Battery Replacement
Battery Testing
Water Resistance Testing
- Partial Maintenance Service
- Parts Replacement - Crown, pushbuttons, gasket, Etc., when a complete service is not yet needed
- Adjustments - Time adjustment and regulation of the timekeeping
- Water Resistance –Restoration of water resistance
- Ultrasonic Cleaning - to refresh your watch, the case, metal bracelet, and buckle are cleaned ultrasonically.
- Final visual and Technical Inspection
- Complete Service
- Complete Watch Disassembly – Our specialists will take your watch apart piece by piece
- Cleaning – the movement is taken fully apart, and all mechanisms are carefully cleaned in an ultrasonic
- Replacing Components – all parts are checked individually, and any worn pieces are replaced
- Reassembling Movement – our watchmakers reassemble, lubricates, adjust and meticulously test the entire movement
- Ultrasonic Cleaning – to refresh your watch, the case, metal bracelet, and buckle are cleaned ultrasonically.
- Polishing - the case and bracelet are hand-polished in order to restore it to the original appearance when the Restoration Services are selected
- Complete Watch Assembly – after the movement and case interventions have been completed our watchmakers will reassemble and install new gaskets
- Timing and Amplitude Controls – after all the repair, adjusting, and cleaning interventions have been performed the timing and amplitude of the movement are controlled
- Water Resistance – Our watchmakers test your watch to verify water resistance
- Quality Control– For up to 72 hours, the watch is tested to confirm flawless operation. Final checks are completed.
- Strap and Bracelet Service
- Strap Service – watch straps are inspected, measured, ordered and replaced
- Bracelet Service – watch bracelets are inspected and replaced if needed. Also, shortening or lengthening services
For service inquiries, please contact our service department at 201-894-1825 or service@collectionltd.com
We offer a 1 Year (12 month) Limited Warranty on watches which have undergone a complete servicing by our watchmakers. Should an issue arise with the movement during the warranty period we will repair the watch at no charge. Our 1-year limited warranty only covers mechanical failures, which have occurred under regular wear conditions. Our warranty is only applicable on watches that have been fully serviced by The Timepiece Collection Ltd and only with problems that arise which are directly related to the watch service/repair provided. Repairs done on Vintage watches, water resistance testing and battery exchanges are not warrantied. Please contact us with any questions regarding our warranty policies.