WARRANTY - NEW WATCHES 

At The Timepiece Collection, we take pride in being an authorized dealer for a wide range of luxury brand watches. We are committed to providing our customers with exceptional service and ensuring the authenticity and quality of every watch we sell. 

All new watches purchased from The Timepiece Collection are covered by the manufacturer's warranty. The duration and specific terms of the warranty vary by brand and model. Please refer to the individual product listing or contact our customer support team for detailed information on the warranty coverage for your specific watch.

If your watch experiences any issues covered by the warranty, please contact our customer support team within the warranty period to initiate the warranty service process.

While manufacturer’s warranty is typically covered through their worldwide dealer network, we would be happy to facilitate the warranty repair of your watch. We will work closely with the brand's authorized service centers or technicians to ensure that your watch is serviced promptly and efficiently.

Please note that warranty services are only available for manufacturing defects or faults. The warranty does not cover damage resulting from accidents, mishandling, water damage, normal wear and tear, unauthorized repairs or modifications, or any other circumstances not directly related to manufacturing defects.

Warranty Exclusions: Please note that the following examples are not an exhaustive list. 

What is not covered by the warranty:

• Finishes: Any cosmetic damage to the watch's surface, including but not limited to scratches, nicks, dents, or scratches and erosion to coatings.
• Crystal or glass damage: Any damage to the watch's crystal or glass, including but not limited to scratches, cracks, chips, or scratches and erosion of coatings.
• Wear and tear: Damage resulting from normal wear and tear over time.
• Straps: Straps made of materials, including but not limited to leather, fabric, or rubber.
• Water resistance: Damage caused by wearing the watch in conditions that exceed the manufacturer's specified water resistance rating.
• Physical shock or accidental abuse: Damage resulting from physical shock or accidental abuse of the watch.
• Unauthorized repairs or modifications: If the watch has been opened, serviced, repaired, or modified by anyone other than authorized service centers or technicians appointed by the manufacturer.

Warranty Process:

• Contact our customer support team via email or phone, providing detailed information about the issue you are experiencing with your watch.
• Our customer support team will guide you through the necessary steps.
• Upon receiving your watch back, we will evaluate the situation and forward the watch to the respective manufacturer. 

Limitations of Liability:

The Timepiece Collection's liability under this warranty policy is limited to the repair or replacement of the watch as determined by the manufacturer or authorized service center. The Timepiece Collection shall not be held liable for any incidental, consequential, or indirect damages arising from the use, misuse, or inability to use the watch, or from the loss of timepiece functionality during the repair or replacement process.

Please note that this warranty policy is subject to change without prior notice. It is recommended to review the most up-to-date policy on our website or contact our customer support team for any clarifications regarding warranty coverage.

Should you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to ensure your satisfaction and provide you with a seamless ownership experience.