International policies:
CURRENCY: All prices and charges are in US Dollars. You can find the current exchange rates at XE.com.
TAXES & DUTIES: Please note: Prices quoted by The Timepiece Collection DO NOT include any local taxes, duties, VAT, GST, PST, or any similar charges.
As the recipient of the watch, you are considered the importer of record. All import-related expenses, including taxes, duties, VAT, or similar charges, are your responsibility to pay when the watch clears customs in the delivery country. These fees will be assessed and charged separately by local customs as part of the customs clearance process and are generally required to be paid prior to delivery. It is essential to be aware of these potential charges when ordering products from abroad.
FINAL SALE – NO RETURNS: All international sales are treated as Special Order Items which are considered final and non-returnable. We highly recommend researching & doing your due diligence before placing your order to ensure the purchase will meet your expectations. One of the few reasons that we cannot accept returns from overseas is due to the expenses related to re-entry of a return shipment to the USA.
In the unlikely event that the watch is defective upon receipt, we maintain the right to address the issue through repair, replacement, or refund, as necessary. Your satisfaction is our priority, and we will work diligently to resolve any such situations.
INTERNATIONAL PAYMENT OPTIONS: For your convenience we offer a variety of ways to pay:
- PayPal: Securely pay using your PayPal account. *
- Amazon Pay: Use your Amazon account for a hassle-free checkout. *
- Wire Payment: Watches priced over $2000 are eligible for a 3% discount when paid via bank-to-bank wire transfer. Please contact us to discuss this payment option.
- Cryptocurrency (via net-cents.com): Bitcoin, Ethereum, Litecoin, BitcoinCash, XRP, USDT & USDC.
*PayPal & Amazon Pay are limited to select countries. To check if these payment options are available in your country, select your country in the shopping cart during checkout.
Shipping information:
METHOD & TRANSIT TIME: We ship via FedEx Priority International. The typical transit time is 2-4 business days. However, please note that the actual delivery time is subject to customs clearance, which could potentially cause delays in receiving your order.
All parcels shipped by The Timepiece Collection are fully insured against loss, theft, and damage while in transit. All our shipments are covered by an independent third-party insurance company. To ensure a smooth claims process, it is essential to report any issues with your parcel promptly. If you believe there might be a need to file a claim, please notify us within 12 hours of receiving the package. Timely reporting is a crucial condition for all insurance claims.
Please note that an adult signature is required for all packages, no exceptions.
SHIPPING COSTS: General worldwide rates range between $100-$200 depending on location & value. To check the exact rates, select your country in the shopping cart during checkout.
MULTIPLE ITEMS OR OVERSIZED PARCELS: Shipping costs may need to be adjusted for orders with multiple items or large and heavy packages. We will notify you of any changes prior to charging your card or requesting payment.
International warranty:
Please refer to our warranty pages for more details:
- New watches warranty
- Preowned watches warranty
Contractual obligation:
Please refer to our Terms of Use for our contractual obligations.